In Detail Directory LTD (“IDD”, “we”, “us”, “our”) operates the IDD Gold Card membership programme as part of the In Detail Directory platform. This policy explains what personal data we collect from Gold Card members, why we collect it, how we use it, and the rights you have over it.

1. Who We Are

In Detail Directory LTD is the data controller for the personal information collected through the IDD Gold Card membership programme and the IDD platform at indetaildirectory.com. Our registered office is [Insert Registered Address] and our company registration number is [Insert Company Number].

2. Information We Collect

When you register for, or use, an IDD Gold Card, we may collect:

• Identity information: your name, email address, and phone number.
• Account information: your login details and membership status.
• Payment information: your billing details, processed securely by our payment provider [Insert Payment Processor, e.g. Stripe/WooCommerce Payments]. IDD does not store full card numbers.
• Membership activity: your card number, membership start and expiry dates, savings redeemed, deals used, and places you have saved to your dashboard.
• Technical information: IP address, browser type, and how you use our website, collected via cookies and similar technologies.
• Communications: any enquiries, feedback, or correspondence you send to our concierge or support team.

3. How We Use Your Information

We use your information to:

• Set up, administer and maintain your Gold Card membership and member dashboard.
• Process your membership payment and any renewals.
• Verify your membership status with participating suppliers and venues when you redeem an offer.
• Provide concierge support and respond to your enquiries.
• Send you service-related communications, such as renewal reminders, changes to your benefits, or updates to these policies.
• With your consent, send you marketing communications about new offers, partner venues and events. You can opt out of marketing at any time.
• Understand how our membership is used, so we can improve the offers and suppliers we make available.
• Meet our legal and regulatory obligations, including tax and accounting requirements.

4. Sharing Your Information

We do not sell your personal data. We may share limited information in the following circumstances:

• With participating suppliers and venues, so they can verify your membership and apply your discount when you redeem an offer. This is typically limited to confirming that a card number is active.
• With service providers who support our operations, such as payment processors, website hosting, and email delivery, under contracts that require them to protect your data.
• Where required by law, regulation, or a valid request from a public authority.
• If IDD is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

5. Cookies

Our website uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

6. Data Retention

We keep your personal data for as long as your membership is active, and for a reasonable period afterwards to meet our legal, accounting and reporting obligations, resolve disputes, and enforce our agreements. We will delete or anonymise your data when it is no longer needed for these purposes.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, where applicable.
• Object to, or ask us to restrict, certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent to marketing at any time.

To exercise any of these rights, contact us at info@indetaildirectory.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe your data has been mishandled.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No online system can be guaranteed 100% secure, but we review our safeguards regularly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will show when it was last revised. Continued use of your Gold Card membership after changes take effect means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@indetaildirectory.com

Phone: 07904 813 813