This policy explains how you can cancel your IDD Gold Card membership and what happens once you do.

1. How to Cancel

You can cancel your Gold Card membership at any time by:

• Emailing info@indetaildirectory.com with your name and card number, or
• Calling us on 07904 813 813, or
• [If applicable: cancelling directly from your Account Profile tab on the member dashboard.]

We will confirm your cancellation in writing by email.

2. What Happens When You Cancel

• If you cancel within your 14-day cooling-off period and have not used any benefits, you are entitled to a full refund — see our Refund Policy.
• If you cancel after the cooling-off period, or after using one or more benefits, your membership will remain active and usable until the end of your current 12-month term, but will not be renewed. No partial refund is given for the remaining, unused portion of a term cancelled after the cooling-off period, except where our Refund Policy states otherwise.
• Once your membership ends, your Gold Card, QR code and any associated discounts will be deactivated, and you will lose access to your member dashboard.

3. Renewal and Auto-Renewal

[Confirm before publishing: if membership auto-renews, state here how members are notified in advance of renewal and how they can turn auto-renewal off. If membership does not auto-renew and members must actively re-purchase each year, state that here instead.]

4. Cancellation Initiated by IDD

We may suspend or cancel a membership, with notice where reasonably possible, if we reasonably believe the card is being misused (for example, shared with someone who is not the named member), if a payment fails and is not resolved within a reasonable period, or if we discontinue the Gold Card programme, in which case our Refund Policy on discontinuation will apply.

5. Questions

If you have any questions about cancelling your membership, our concierge team is happy to help:

• Email: info@indetaildirectory.com

Phone: 07904 813 813