This policy explains when you are entitled to a refund on your IDD Gold Card membership.

1. Your 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations, you have the right to cancel your Gold Card membership within 14 days of purchase without giving a reason, provided you have not started using the membership’s benefits (for example, redeeming a discount or offer). If you cancel within this period and have not used any benefits, you will receive a full refund.

If you ask us to activate your card and begin using its benefits within the 14-day period, you acknowledge that you are waiving part of your cancellation right, and any refund may be reduced to reflect the value of the benefits you have already used, in line with clause 2 below.

2. After the Cooling-Off Period, or Once Benefits Have Been Used

Once you have redeemed one or more offers, or the 14-day cooling-off period has passed, your Gold Card membership fee is non-refundable. This reflects the fact that the membership fee is intended to be recovered through the savings you make on your very first eligible booking or purchase, and that suppliers have already extended their discount to you.

3. Exceptions

We will consider a refund outside of the above circumstances where:

• The Gold Card membership was not provided as described (for example, due to a technical fault preventing access to your dashboard for an extended period).
• IDD discontinues the Gold Card programme part-way through your membership term, in which case a pro-rata refund will be issued for the unused portion of your membership.
• There has been a genuine billing error, such as a duplicate charge.

4. How to Request a Refund

To request a refund, contact us at info@indetaildirectory.com with your name, card number, and the reason for your request. We aim to respond within [Insert Timeframe, e.g. 5 working days] and, where a refund is approved, to process it within [Insert Timeframe, e.g. 10 working days] to your original payment method.

5. Refunds Are Separate From Supplier Bookings

This policy covers the Gold Card membership fee only. Refunds for individual bookings, products or services purchased from a supplier or venue using your Gold Card discount are governed by that supplier’s own refund or cancellation terms, not IDD’s.